I have went ahead and refreshed your purchase once again just in case. The DLC should be now automatically added with the GOG GALAXY installation. Please make sure that you install the game to a short path, for example: Please reinstall the game AND add it to your anti-virus/firewall software's exception/trusted list. Now restart GOG GALAXY and check whether you are able to reinstall the game. Please delete the entire Cuphead entry and all of the corresponding keys.ģ) Lastly please make sure that the game folder is no longer present on your PC and if necessary, manually remove it. The video below might be helpful (please make sure that the "Computer" entry is highlighted while doing this): Please go to (use the combination of the WIN + R keys and type):Ģ) Please create a backup of you Windows regiestry (just to be on the safe side):
Next please try removing any residual files: This, even should an error pop up, should remove any registry entries etc. Once here, please find the game on your list and double click it to remove it. Next, please use the combination of keys WIN+R and type: These can by found by using the combination of WIN key+R and typing: Please could you create a backup copy of your saved games (just to be on the safe side). I am suspecting that this might be an issue with your antivirus software causing some files to be damaged. It looks like I only got 26% complete (a very hard platformer!) and the DLC is already available so you should definitely have access. A bit long and not easy to set up but it worked perfectly for me. Developed by StudioMDHR, it was initially released in 2017 and stands out mainly for its artistic style, inspired by 1930s cartoons. Later they fixed it by adding the other file, but my library wasn't fixed until I switched platforms – which I had to figure out by myself (after following a suggestive screenshot by 1083706812's post above – thanks!).īelow is the solution that was given to me by GOG support. Cuphead is a game that combines action and platforming in the classic 'run and gun' style. Maybe I bought the DLC very soon after release, GoG forgot to include the first file, so only the second one appeared on my library. I have no idea what caused the problem in the first place. Only now the two downloads appear there: both the 1 MB one (part 1) and the 1.5 GB one (part 2). I clicked the "platform: windows" selector, clicked on "Mac" (even though I don't own a Mac), and repeat again but select "Windows" once again. When I click the login button, it just sends me back to the main "gog.com" site, where I am already logged in.įinally, I solved the problem. When I click on support, the site moves from "gog.com" to "" and says I'm not logged in (but I am). So I was wondering, maybe I have to change my user interface to Chinese for it to appear?Īlso, GoG support doesn't work. That's the deal: the 1 MB download wasn't appearing for me, just the 1.5 GB one.